TERMS & CONDITIONS
GMM FESTIVAL bv – a Live Nation Festival
1. IDENTITY OF THE COMPANY
GMM Festival bv
Zandbergen 104
2480 Dessel
BE 0811 589 003
The merchandise office is:
COLAB48
Lindenstraat 48
2070 Zwijndrecht - Belgium
merchandise@graspop.com
2. VALIDITY
This page contains the terms and conditions (hereinafter named as the "Terms") that apply to the agreement between the visitor or customer (hereafter designated as "You") and GMM FESTIVAL bv – LIVE NATION (hereinafter named as "we" or "GMM") and relating to all orders, operations, deliveries, services
and offers between these two parties in the context of this online shop.
By ordering one of the products from GMM through the online platform, you agree to these Terms and Conditions. The moment you pass an order on the GMM webshop, you confirm that you have read these terms and conditions and agree with them.
If you have any questions or comments regarding these terms and conditions, or other questions, please contact us via email: merchandise@graspop.com
GMM guarantees that the product meets the contract, product features and product photos in the offer. Certain product features, such as color, size, and others may differ with delivery from the product photos, as shown on the website. This is usually indicated in the product description, but if you are not satisfied,
please contact us to find a solution.
These Terms and Conditions, as well as any information on the site are the intellectual property of GMM and are copyrighted. It is not allowed to use products, product photos and/or text from the website for commercial purposes unless permission has been given by GMM. Any infringement may result in legal
actions.
3. DELIVERY AND SHIPPING COSTS
Standard shipping with BPOST: € 8,50, € 16 or €20 depending on what country we need to ship too. We will ship within 10 business days unless otherwise indicated on the website.
We will do our best to make sure the products are delivered at the delivery address you provided with your order and within the delivery period specified by us. The standard delivery takes 5 to 10 working days (Saturday, Sunday and holidays not included), starting on the day when you have placed your order and at the time we receive your payment, unless otherwise indicated. If you choose to pay by bank transfer, we will send your order after we receive your payment.
If your order cannot be delivered on time, we will inform you as soon as possible. We are not liable for any loss, liability, damage, cost or expense arising out of late delivery, to the extent permitted by law.
GMM is not responsible for orders that are lost by others, unforeseen circumstances or force majeure.
All our products are sent with BPOST. On delivery, you may be asked to sign a receipt. In signing this certificate, you confirm that you have checked the order completely for damage. If an order cannot be delivered because of an incorrect address provided by you or if you are absent at the time of delivery,
BPOST takes further contact with you. BPOST may also deliver your order at the neighbors, unless specified otherwise in your address.
If an order is not delivered within the specified delivery time, an investigation is started with BPOST. This may take several days and a refund or replacement shipment can only be executed after this investigation.
4. PRICES
All prices are expressed in euros and include 21% VAT. Shipping costs are not included in the prices of the products and are clearly communicated.
5. PAYMENT
You can choose from the following payment options: Bancontact or Creditcard. Payments are secured with SSL encryption so that every online payment is safely passed. If payment is not received immediately (e.g. by bank transfer), GMM uses a 7 day deadline for the payment after receiving the order. If we do not
get the payment after 2 reminders and those 7 days, your order will be canceled automatically. Your order will be sent once GMM has received the full payment amount. GMM is in no way responsible for any credit card fraud or identity theft of their respective holder.
6. RIGHT OF WITHDRAWAL
When purchasing the product you have the option to terminate the contract without any reason on condition that you notify us within 14 days after delivery of the product via letter or by e-mail. During this period, you are obliged to keep the products and packaging in an appropriate and careful manner. The product should be returned to GMM (Address: COLAB48 Lindenstraat 48, 2070 Zwijndrecht) in its original condition and at your own risk. You are in this case responsible for the return of the products, and therefore also for the shipping costs for the return.
After you have contacted GMM to take advantage of the right of cancellation, you must return the products within 14 days.
If an order is received with gift vouchers or coupons, we reserve the right not to refund the amount of the order, but to choose credit to the amount of your order. You may then choose other products within the same price range. If by a return, the minimum value of a gift voucher or coupon is no longer met, the amount of this voucher cannot be refunded.
7. WARRANTY AND COMPLAINTS
GMM guarantees that the GMM products meet the agreement, as stated on the website in the product description or product image.
If this is not the case, and the products show signs of a defect, please notify us within 14 days after receipt of the order. Any form of compensation can never exceed the amount that was billed to you. Normal wear or (un)intentional changes to the product are covered by the guarantee.
You can contact our customer service as indicated on top of our Terms and Conditions. We do our best to handle your complaint or request as soon as possible. Please provide us with as much information as possible regarding your complaint so we can handle it as quickly as possible. Be sure to mention your full
name, order number and if possible photos of the product and a detailed description of the defect or complaint.
8. FORCE MAJEURE
GMM cannot be held liable for non-compliance with the agreement due to force majeure. Force majeure means any strange reason or circumstance that reasonably ought not to come to its risks: e.g. sickness, negligence by suppliers and / or manufacturers of GMM, strikes, government measures, disruption of the
Internet, electricity or programs and delays with our suppliers.
9. LIABILITY
This module takes precedence over all other terms and explains our full liability. GMM is liable according to the legal obligations for defects or losses caused by negligence. Nothing in these Terms and Conditions can hold us liable for fraud, death or personal injury caused by a breach of our obligations or any other
liability which cannot be excluded or limited by applicable law or your legal rights as a customer.
10. DATA
When you place an order on the website of GMM, your data will be collected and processed by GMM as described in our Privacy Notice. The transmission of incorrect or false identity information is considered a breach of these Terms and Conditions.
11. APPLICABLE LAW
All our agreements and offers are subject to Belgian law. Any dispute relating to or resulting from the offers or agreements concluded with GMM, are under the jurisdiction of the territorial court, unless this is in conflict with international rules on consumer protection.