FAQ
HOW DOES THE DELIVERY TAKE PLACE?
Your order will be shipped with BPOST. You will receive a tracking link in your shipping confirmation so you can track your order. The courier delivers the parcel personally to you. If the package is not too large, it can also be delivered in your mailbox.
HOW LONG DO I HAVE TO WAIT FOR MY ORDER?
From the moment you receive your shipping confirmation, delivery normally takes 5 to 10 business days. You will receive a tracking link with your shipping confirmation so you can follow your order. Please check this tracking regularly so you have a rough indication of when your order will be delivered.
HOW MUCH ARE THE SHIPPING COSTS?
Our shipping costs are fixed at € 7,50, € 16 or €20 depending on what country we need to ship too (EU countries). When you want your order shipped outside of the EU, send us an email – merchandise@graspop.be - and we will fix it.
WHICH PAYMENT METHODS ARE AVAILABLE?
You can choose from the following payment methods: Bancontact or Creditcard. All payments are made via Shopify Payments / Stripe and are therefore protected.
IS MY PAYMENT SECURE WHEN I ORDER AWESOME STUFF FROM GMM?
You can count on us, all payments made via the website are secured via Shopify Payments / Stripe. Here, the payment is loaded in a frame via a secure connection. GMM only works with reputable payment methods like Bancontact or Creditcard.
THE PRODUCT I ORDERED DOESN’T FIT OR I'M NOT HAPPY ABOUT IT.
No problem! You have the right to withdraw your purchase within 14 days after delivery, without having to have a valid reason. Please contact us and we help you as soon as possible.
We can credit your refund or create an exchange order to send the right size or a different model.
To return an item, you have two periods of 14 days each.
The first 14-day period starts the day after delivery. Within this initial 14-day period, you must inform us that you wish to withdraw from the contract/purchase. It is best to do this via email, as a reply to your order confirmation. Alternatively, you can notify us by phone if you prefer.
Once you have informed us that you wish to withdraw from the purchase/return an item, a new 14-day period begins during which you must actually return the item to us. It is sufficient to send the item within this period; it is not required for us to receive the item within this period. You must, however, be able to prove that you have sent the item.
The return shipping costs will be covered by us. Live Nation will generally provide a return label for this purpose. In other circumstances, the method of return shipping will be discussed and agreed upon mutually. Nevertheless, Live Nation will bear the cost.
Additionally, the shipping costs from the original order will be reimbursed by us. This applies only if no new (or replacement) order is shipped.
We, GMM Festival BV, will always process your refund within 14 days from the day we were informed of your decision to withdraw from the purchase/return the item.
Fill out this form to get a refund of replacement.
If you have not found a satisfactory resolution to your dispute by contacting us, we commit to trying to reach a solution through a qualified consumer dispute resolution entity. In our case, the competent entity is GMM Festival BV – Zandbergen 104, 2480 Dessel - Belgium - BE 0811.589.003 - merchandise@graspop.be
We also draw your attention to the existence of the European Union's "Online Dispute Resolution" platform. If you wish to submit your request online, you can file an application for out-of-court dispute resolution via http://ec.europa.eu/odr. This platform facilitates the online resolution of the dispute and connects you with the competent qualified entity. This route is particularly beneficial when you do not reside in the same country as the business involved (including linguistic support). National contact points can assist you with this process. For the functioning of the platform, the email address of our company is: merchandise@graspop.be
HOW AND WHERE IS GMM MERCHANDISE PRODUCED?
All clothing and accessories are designed in Belgium. The production is happening in different countries.